Collections in the Cloud: preparing contact centers for the future while fulfilling their needs today. SoundBite's Contact Center Solutions, including its Hosted Dialer, frees organizations from being tied to expensive and inflexible on-premise equipment and efficiently addresses capacity needs in a dynamic collections environment.

SoundBite offers an integrated, multi-channel offering with a full suite of pacing, CTI, and agent utilization tools. As a result, contact centers can leverage a variety of communications channels from SoundBite Engage, the intelligent, multi-tenant cloud communications platform.

Risk Mitigation and Compliance – Why Take a Risk?

by Jeff Stroum May 4, 2012 (Be the first to respond)

The topic of risk mitigation and compliance is always at the forefront of any contact center operations. But the trick is, you must also develop and execute contact strategies to increase right-party contacts and, ultimately, revenue.

RFPs: Got Your Head in the Cloud?

by Chris Bohlin February 17, 2012 1 Response

Last year while shopping for my first home, I can honestly say that I had little idea what I was doing. Fortunately, I was able to use the recommendations of friends, family and numerous online tools to help me make my decision. This was not a quick process however. I spent the better part of [...]

What Can Tim Tebow Teach Us in Collections?

by Matt Edmunds February 1, 2012 2 Responses

There are many things Tim Tebow can teach those of us in the collections and contact center world that can immediately change our fortunes.

Contacting Customers: A Legal Tug-of-War That Doesn’t Have to Be

by Matt Edmunds November 15, 2011 (Be the first to respond)

Most of my conversations in the industry are with those individuals running the call centers who are aggressively striving for every bit of revenue they can get. If I had a dollar for every one of those individuals who expressed frustration over the frequent internal debates with their legal counsel about customer contact rules

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